帮助中心
我们把最常被问到的问题按主题归类。如果没有您要找的答案，可以写信给支持团队。
Account
How do I open an account?
Press Start now, fill in the short registration form, confirm your e-mail, then upload an ID and a proof of address. Once a person has verified the documents your MT5 login is created and e-mailed to you.
Which documents do I need?
You need a government-issued photo ID (a passport, or both sides of a national ID card) and a proof of address dated within the last three months, such as a utility bill or bank statement.
How long does verification take?
Documents are reviewed by a person during business hours. You will see the status change under Documents in your client area and receive an e-mail when it is complete.
Can I have more than one trading account?
Yes. Several MT5 accounts in different currencies or types can sit under one client profile. Ask support to add one after your first account is verified.
Is there a demo account?
Yes. A demo account runs on MT5 with live prices and a virtual balance, with no time limit. Open it from the Demo account page.
Do you accept clients from my country?
Availability depends on local regulation. If the registration form does not list your country of residence, we cannot open an account there.
How do I close my account?
Withdraw your balance, then send a closure request from the client area or by e-mail from your registered address. Records are kept for the period the law requires.
Deposits and withdrawals
Which funding methods are available?
The methods available to you are listed under Funds in the client area; they depend on your country and currency. Deposits arrive in your own name only.
How do I withdraw?
Open Funds, choose Withdraw, enter the amount and the method. Withdrawals go back to the source the money came from, and your account must be verified first.
When will my withdrawal arrive?
Requests are handled by the operations team during business hours. The time to reach you afterwards depends on your bank or provider.
Can I deposit from someone else's account?
No. Anti-money-laundering rules require every deposit to come from an account in your own name.
Can I move funds between my accounts?
Yes. Use Transfer between accounts under Funds and enter the MT5 login of the target account.
Which account currencies are available?
Account base currencies are shown when you open an account. Deposits in another currency are converted at the rate applied on the day.
Trading
What can I trade?
Forex pairs, precious metals, energy, stock indices and crypto CFDs all trade from the same MT5 account. The full list is on the Markets page.
When are the markets open?
Forex runs 24 hours from Monday morning in Sydney to Friday evening in New York. Metals and energy follow the New York futures clock with a short daily break, indices follow their home exchange, crypto trades seven days a week.
What leverage can I use?
Leverage depends on your account type, the instrument and your residence. It is shown in the account details in your client area.
What is a swap?
A swap is the overnight financing charge or credit applied to a position held past the daily rollover. The rate for each instrument is shown in the MT5 symbol specification.
What happens if my margin level drops?
When the margin level falls below the stop-out threshold set for your account, positions are closed automatically starting with the largest loss. Watch the margin level on the home screen.
Where do I place orders?
Orders are placed and managed in MetaTrader 5: the web terminal, the desktop program or the mobile app. The client area shows your account, positions and history.
Platform
Where do I download MT5?
The desktop, web and mobile links are on the Platforms page. Sign in with the number and password from your welcome e-mail and pick the Verites server.
MT5 says the account is invalid.
Check the server name, that you are using trading rather than read-only access, and that no space was copied along with the number. If it persists, renew it from the client area or contact support.
Can I trade on my phone?
Yes. The MetaTrader 5 app for iOS and Android works with the same login.
Do I need to install anything?
No. The web terminal runs in the browser. The desktop program adds more chart tools and automation.
Security
How do I change my sign-in details?
You change the client-area password under Security in your settings. For MT5, change it in the terminal under Options or ask support to renew it.
Do you offer two-step verification?
E-mail and phone verification sit under Security in the client area. We reach you on those two channels to confirm a withdrawal, so keep both verified.
How can I tell a message really came from you?
We never ask for your sign-in details by e-mail or telephone. Check the sender domain, and if in doubt reach the client area by typing our address yourself rather than following a link.
Where is my money held?
A deposit goes to the company account published under Funds in the client area and is credited to your MT5 account as balance. A withdrawal goes back to the method the money came from, to an account in your own name.
